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Water Leak in my Hot Tub

Minor leaks can be caused by many different things, from one of the fittings, unions or gaskets within the pumps or components failing. In most cases you will have an access panel to the equipment area (normally located under the touchpad/controls) this panel should be removable to give access to most of the spa / hot tub components.

Action to take:
1. Turn off the power to the spa / hot tub
2. Remove the spa / hot tub cabinet access panel
3. Take a look around the plumbing fittings and equipment to see if you can identify the leak. If you see that the leak is from a pump or heater union, try to tighten it to see if the leak stops (you may need to use large grips to do this)

If you don’t feel confident to do this, then please contact us and arrange for one of our engineers to visit.

Major Leak

Spa or hot tub losing significant waterAction to take:

1. Turn off the power to the spa / hot tub

2. Drain the water out completely

3. Contact us to arrange an engineer to visit and resolve the leak. If you have been able to establish where the water is leaking from, please mark the part or area with a permanent marker or tape so you can point this out to our engineer on arrival.

Water is not heating up

Why will my hot tub not stay hot?
This could be down to a faulty part like a failed heater, circulation pump or thermostat, or even simply that there is not enough water in the hot tub. However, if the spa heats up again after use, then your spa is using more heat than your heater can replace. If this is the case, you could fit a larger heater (if your power supply allows), or you could avoid using the blower, which takes a lot of heat out of your spa. Many spas also turn the heater off when the jet pumps run - there is normally a jumper on the control box to switch on full-time, but again it will take more power, and you must get an electrician to check whether you have the correct supply cable and fuse.

The Spa is Operating in the "Standard" (Std or St) Heating Mode.

Pumps are not working

Airlocks happen when the hot tub is being filled with water. It is possible for both ends of a plumbing system to simultaneously fill up with water at both the suction end and the return end which sometimes leaves an air lock in the plumbing. This can cause both heater and pump problems. To overcome this issue it is suggested to push the hose pipe down into where your filters screw in which will purge all the air out of your important heating and circulation systems.
See your Welcome pack and read SETUP & REFILL ( Pr or Priming )

Music is not working

If Bluetooth is being used, it can only be connected to one device at any one time. Please disconnect the last device and retry.
Alternatively, turn the main power off for 5-10 minutes, then back on again and retry.

There is no power

This can happen for many reasons. We highly recommend that you do not undertake any investigation yourself, as opening up the spa / hot tub control system poses a significant risk of an electric shock. This will need our in-house electrician to investigate further so please contact us straight away.

Chlorine Odour

Probable Cause:

  • Chloramine level too high
  • Low pH
  • Shock spa with sanitizer
  • Adjust pH with FreshWater pH/Alkalinity Up to the recommended range



3A Hallam Way,

Old Mill Lane lnd Est,

Mansfield Notts NG19 9BG UK


01623 66 11 11 


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